Jakes deals with the reasons why some can't forgive and delves into the things people have experienced as they grew up and the way some people were raised to be. Forgiveness starts with a desire to understand and in understanding, we may find that the individual we're withholding forgiveness from isn't that much different than ourselves.
He also speaks of how holding a grudge and maintaining unforgiveness can truly zap an individual's energy and vitality. He reminds the reader that holding a grudge doesn't affect the individual who did the wrong. It only affects the one withholding forgiveness. Jakes speaks of how to handle forgiveness when the offender is repentant and when he is not. He reminds the reader that our responsibility is to forgive, not to get results. Jesus never stated the relationship had to repaired to how it once was. Jesus never said that Christians had to be doormats. Jakes states emphatically that their are consequences to our actions and a repentant person will understand that and be willing to walk the proper paths to rebuild what was lost. Jakes reminds the reader that it may take some time before a relationship is adequately put back together much like the trust that would have to rebuilt in the proverbial little boy that continued to cry, "Wolf!" The truth is there are times when we must forgive and attempt to rebuild relationships and let past offences go. There is also a time however to forgive and let the relationship go and move forward wishing the other person nothing but good things.
Jakes writes much like he preaches and this book is certainly a good read. It's a great reminder of how God loves us and what He expects from us. The truth is in my own life, I've probably made more people mad than happy, but I can honestly say that I've done my best to do things the right way and attempt reconciliation where possible. It is true what Jakes says about relationships however. Forgiveness doesn't necessarily mean it's time to trust again. It does mean however that we won't hold a person's offense against them and harbor ill feelings towards them understanding that we all make mistakes and grace is a wonderful, amazing gift.